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Returns & Refunds
Return Eligibility
Products may be eligible for return under the following conditions:
- Wrong item received
- Damaged or defective product
- Incomplete order delivery
To qualify for a return, products should be returned in their original condition, unused where applicable, and reported within the allowed return period.
Refund Process
Once a return request is reviewed and approved, refunds may be processed through the original payment method or another approved arrangement.
Refund timelines may vary depending on:
- Payment method used
- Seller verification
- Product inspection process
Non-Returnable Items
Certain products may not be eligible for return or refund due to hygiene, safety, customization, or seller policy restrictions.
How to Request a Return
Customers may request a return or refund by contacting our support team and providing:
- Order number
- Product details
- Reason for return
- Supporting photos (if applicable)
For return or refund assistance, please contact our customer support team through the Contact Us page or official communication channels provided on the website.
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